Return & Refund Policy

Returns & Refunds Policy

At AVEN LABS, we’re dedicated to helping people feel clearer, stronger, and more supported from the inside out through clean, science-backed, algae-derived nutrition.
Our Pure Astaxanthin is formulated to support joint comfort, brain clarity, vision health, and healthy skin aging using one of nature’s most powerful antioxidants.

For best results, take your Astaxanthin daily with a meal containing healthy fats to support optimal absorption. And if you’re not satisfied within 90 days, simply email us at support@theavenlabs.com — we’re here to support your wellness journey every step of the way.


Cancellation Policy

Changes or cancellations to an order must be made within 24 hours of placing the order. After this period, your order may already be in the processing stage, and changes or cancellations may not be possible. If you cancel within the 24-hour window, we will process your refund within 7 business days.


90-Day Money-Back Guarantee

We want you to feel completely confident trying AVEN LABS Astaxanthin. If you don’t feel changes after at least 30 days of consistent use, you may return your product within 90 days of your purchase for a full refund — no return required.
Please note:
  • Shipping fees (if applicable) are non-refundable
  • Buyers are responsible for return shipping costs
To request a return, fill out the Contact Us form or email us at support@theavenlabs.com with your Order Number, and the name and email used for purchase.


Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if the product itself has a defect or is physically broken. Please note that damaged packaging (e.g., dented boxes) with intact products does not qualify as damage.
If your item arrives damaged, contact us within 72 hours of delivery by emailing support@theavenlabs.com. Include a clear photo of the damage for review. If eligible, we will replace the item at no cost. We do not issue refunds, replacements, or accept returns for items damaged due to normal wear and tear, misuse, or improper handlings. 

Shipping and Delivery

While we strive for timely delivery, AVEN LABS™ is not responsible for delays caused by couriers, customs, or other factors beyond our control. If you encounter delivery issues, please contact the courier directly. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Please ensure the shipping address provided at checkout is accurate. If the address is incorrect and we are not notified within 24 hours of placing your order, we cannot offer a resend or refund for the items.

Policy Modifications

We reserve the right to modify this Returns & Refunds Policy at any time. Customers are responsible for reviewing the most up-to-date policy before making a purchase. By purchasing and using AVEN LABS™ products, you agree to the terms outlined in this policy.